Following are answers to the questions we receive most often.
If you are unable to find the information you’re looking for, please contact us directly.
What method of shipping is used to fulfill web orders?
In the USA we use United Parcel Service (UPS) to ship our web orders.
Once an order is placed how long until the product is shipped?
Typically we process your order the day it is received. Shipping from the warehouse takes place the next business day. We do not ship on Saturday, Sunday or U.S. recognized holidays. If there’s a delay, it could be due to product availability, credit card approval, issues during shipping or other factors.
What forms of payment do you accept for web site orders?
We accept PayPal and the following credit cards: VISA, MasterCard, Discover and American Express
Do New Gear Medical products come with a warranty?
Yes. We have a one-year limited warranty. Visit our Product Warranty link for more details.
If I have a problem with my bag or accessory, what can I do?
Our customers’ satisfaction is important to us. Therefore we assess each situation separately to provide the best solution for your circumstances. Any time you have a quality concerns with one of our products, please contact us directly:
What should I do if my order arrives damaged?
If your order arrives and the package or product is damaged, contact the shipping service provider immediately to file a claim. Shipping and contact information are provided in your order confirmation to assist with this process.
How much and what kind of gear will New Gear Medical bags hold?
That varies with each bag and the details accompany each product featured on our website. Our bags are versatile in configuration, allowing you to pack the bag according to your own needs and preferences.
My question does not appear here. What should I do?
Please contact us directly: