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Privacy Policy

We understand and share your concern about privacy. We want to assure you that New Gear Medical respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to


What type of information does New Gear Medical collect?

Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to create a customized and meaningful experience with the products of most interest to you.  You are free to browse the New Gear Medical site without revealing any personal information about yourself. However, some transactions such as making a purchase or registering for a newsletter will require some personal information be provided.

Automatic Information
We may automatically track certain information based upon your behavior on our site. We use this information to analyze our users' behavior, interests, and demographics to better understand and serve our shoppers. This information may include the URLs, pages viewed on the site, which browser you are using and your IP address.

What about Cookies?
Like many online services, we use cookies to collect information.  “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.  We may use both session Cookies (which expire once you close your browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website.  This type of information is collected to make the site more useful to you and to tailor the experience with us to meet your interests and needs.

Third Party Analytics
We may use a third party tracking service such as Google Analytics to track and analyze Anonymous Information from users of our website.  Such third parties may use Cookies that help track user behavior.  The use of these Cookies by third parties is not covered by our Privacy Policy.  We do not have access or control over these Cookies.  For example, Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or personally identifying information.  We do not combine the information generated through the use of Google Analytics with your personal information.  Although Google Analytics may plant a Cookie on your web browser to identify you as a unique user the next time you visit the website, the Cookie cannot be used by anyone but Google.  Google’s ability to use and share information collected by Google Analytics about your visits to the site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.


Personally Identifiable Information
This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, enter a contest or sweepstakes, fill out a survey or form, provide ratings or testimonials feedback, give or redeem a gift certificate, etc. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature by omitting the information.


How we use your information

We will use your Personal Information to:

  • Administer your Account
  • Process your payments and fulfill your orders of products
  • Provide you with our website and customer support
  • Tailor the features, performance and support of our website to you
  • Market our products and services to you, that we believe may be of interest to you
  • Respond to your requests, resolve disputes and/or troubleshoot problems
  • Improve the quality of our website and products
  • Communicate with you about our website and our products

Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation.

When you join or make a purchase on, you may automatically be subscribed to emails. If you'd rather not receive emails, please contact or Unsubscribe from the email newsletter itself.


Does New Gear Medical share the information it receives?

The following describes some of the ways that your personally identifiable information may be disclosed:

During the purchase process, we will share your information with certain intermediaries (e.g. UPS, APX, USPS, FedEx, Payment Processing Service Provider, Product Manufacturers) strictly to process and ship your order.

We may work with third party advertising companies to serve and track our ads. These third parties may serve other cookies. Our advertising partners use the anonymous, non-personally identifying information they collect from our site, in the aggregate, to help us better market and serve our customers. In the event that our advertisers collect any personal information on our behalf, it will not be used by them or disclosed to any third parties.

Legal Requests
New Gear Medical will cooperate with law enforcement inquiries. We reserve the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us or you to legal liability.


Accessing and Updating Your Information

As a customer, subscriber or contest entrant, you will receive e-mail communications about new  products offered by New Gear Medical, special offers and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may unsubscribe at any time by sending us an email

You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.



You are protected while you shop at so that you never have to worry about credit card safety.  Our servers use Secure Sockets Layer (SSL), an encryption technology that works with all modern web browsers, so that only our site can read a buyer's personal information.


A special note about children's privacy

You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parents or guardians.


Privacy Policy Changes

New Gear Medical reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.


Contacting New Gear Medical

If you have further questions about the New Gear Medical Privacy Policy or comments on how we can improve our shopping experience, please do not hesitate to email us at

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