Warranty & Returns
There’s nothing more important to us than your satisfaction. That’s why we craft our bags to high standards with attention to detail, and why we continue to support you after your purchase.
Here you’ll find information about how we stand behind our products and take care of you. Read our Frequently Asked Questions for additional information and answers. If you don’t find the information you’re looking for, please contact us directly.
New Gear Medical warrants its products to be free from defects in material and workmanship for one year from the date of purchase. If a defect occurs, upon receipt of proof of purchase and proof of defect, we will repair or replace the product at our discretion.
Proof of the date and place of purchase (the original dated sales receipt) will be required with any request for warranty repair or return.
This warranty does not cover circumstances beyond our control, or problems and damage caused by a failure on your part to follow generally accepted standards of product use and care.
More specifically, this warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss, repairs attempted by unauthorized persons, or other consequential damages to the product or its contents. (NOTE: If damage is caused by a common carrier, contact the carrier immediately to file a claim.)
This warranty will be honored only within the geographical locations where our products are sold and purchased.
We are happy to accept new, unused products purchased through our website – www.newgearmedical.com – for return and will refund the price of the product if submitted within 45 days of purchase. Contact us directly for a Return Authorization Number (RMA). NOTE: Shipping costs are not refundable.